Are the users consistently hitting SHIFT+ENTER and creating one large block element filled with <br /> tags?
I just tried this in MS Word and it behaves the same way (if you separate lines with shift+enter and then select heading 1 while the caret in on one of those lines all lines become a heading 1) - so we are kind of behaving like the predominant text editor here (?)
I just tried this in MS Word and it behaves the same way (if you separate lines with shift+enter and then select heading 1 while the caret in on one of those lines all lines become a heading 1) - so we are kind of behaving like the predominant text editor here (?)